3.4.2.1 Maintain Customer Profile : Maintain Customer Profile Detailed Process Model Description
Maintain Customer Profile Detailed Process Model Description
This section provides a detailed description of the “Maintain Customer Profile” business process, including:
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1.0 Search For Customer
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1.1 Request Update Customer Information
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1.2 3.3.1.1 Establish Person and/or Account
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1.3 Update Person Information
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1.4 Update Account Information
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1.5 Enter Auto-Payment
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1.6 4.3.1.1b Manage Auto-Payment
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1.7 Enter Credit Or Cash-Only Score Information
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1.8 3.4.2.2 Manage Customer Risk
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1.9 Enter Budget Information
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2.0 3.4.4.1a Enroll in Budget
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2.1 Initiate Cancel Budget
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2.2 3.4.4.3a Cancel Budget
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2.3 Enter Customer Deposit
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2.4 3.3.3.2 Determine Customer Deposit, (Cash, Non-Cash, 3rd Party)
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2.5 Search For Customer
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2.6 Request Update Service Information
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2.7 3.3.2.1 Start Premise Based Service
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2.8 Update Premise Information 5.1.5.1 Manage Metered Site
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2.9 Update Service Agreement
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3.0 Search For Customer
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3.1 Request Update Service Information
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3.2 3.3.2.1 Start Non-Premise Based Service
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3.3 Update Service Information
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3.4 Update Service Agreement
1.0 Search For Customer
Reference: Maintain Customer Profile Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: As a result of a customer request, the first step is to determine if a person exist or create new person. The CSR is responsible for fulfilling customer requests.
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